Communication audit
The Conversation Audit
See what conversations really cost
We map how your operation really communicates, across text messaging apps, collaboration tools and email. Then we show you where cost and risk concentrate.
Ready in 2 weeks
All channels, formal and informal
Findings you can act on
Communication audit
The Conversation Audit
See what conversations really cost
We map how your operation really communicates, across text messaging apps, collaboration tools and email. Then we show you where cost and risk concentrate.
Ready in 2 weeks
All channels, formal and informal
Findings you can act on
Communication audit
The Conversation Audit
See what conversations really cost
We map how your operation really communicates, across text messaging apps, collaboration tools and email. Then we show you where cost and risk concentrate.
Ready in 2 weeks
All channels, formal and informal
Findings you can act on
Communication audit
The Conversation Audit
See what conversations really cost
We map how your operation really communicates, across text messaging apps, collaboration tools and email. Then we show you where cost and risk concentrate.
Ready in 2 weeks
All channels, formal and informal
Findings you can act on
Three questions
you cannot answer today
Three questions
you cannot answer today
Three questions
you cannot answer today
Three questions
you cannot answer today
Do we have a problem?
Most leaders suspect it. Few can prove it. The informal side of it is invisible from where you sit.
How big is it?
A hotspot that feels like background noise can be a six figure line or an unmanaged risk. Until it is measured, nobody knows which.
What does good look like?
Every hotspot gets a target state, from lightly monitored to fully automated. You know where you are heading before you spend anything.
Do we have a problem?
Most leaders suspect it. Few can prove it. The informal side of it is invisible from where you sit.
How big is it?
A hotspot that feels like background noise can be a six figure line or an unmanaged risk. Until it is measured, nobody knows which.
What does good look like?
Every hotspot gets a target state, from lightly monitored to fully automated. You know where you are heading before you spend anything.
Do we have a problem?
Most leaders suspect it. Few can prove it. The informal side of it is invisible from where you sit.
How big is it?
A hotspot that feels like background noise can be a six figure line or an unmanaged risk. Until it is measured, nobody knows which.
What does good look like?
Every hotspot gets a target state, from lightly monitored to fully automated. You know where you are heading before you spend anything.
Do we have a problem?
Most leaders suspect it. Few can prove it. The informal side of it is invisible from where you sit.
How big is it?
A hotspot that feels like background noise can be a six figure line or an unmanaged risk. Until it is measured, nobody knows which.
What does good look like?
Every hotspot gets a target state, from lightly monitored to fully automated. You know where you are heading before you spend anything.
WHAT WE MAP
We map how work moves today
so you can see it tomorrow
The channels you own
Collaboration tools such as Teams or Slack, the reception inbox, the ticket queue. And how much of the real work actually flows through them.
The channels the work runs on
Text messaging channels such as WhatsApp. Where shifts get covered, jobs get handed over and the day gets organized.
The people
Who messages whom to get things done. The unofficial fixer everyone messages is often the busiest interface in the building.
The outside edges
How your people deal with subcontractors, suppliers and partners. Where those decisions get made, and whether they ever reach your systems.
The chains
A supplier messages a subcontractor, who briefs their own staff, and the result comes back days later. We map every interface.
WHAT WE MAP
We map how work moves today
so you can see it tomorrow
The channels you own
Collaboration tools such as Teams or Slack, the reception inbox, the ticket queue. And how much of the real work actually flows through them.
The channels the work runs on
Text messaging channels such as WhatsApp. Where shifts get covered, jobs get handed over and the day gets organized.
The people
Who messages whom to get things done. The unofficial fixer everyone messages is often the busiest interface in the building.
The outside edges
How your people deal with subcontractors, suppliers and partners. Where those decisions get made, and whether they ever reach your systems.
The chains
A supplier messages a subcontractor, who briefs their own staff, and the result comes back days later. We map every interface.
WHAT WE MAP
We map how work moves today
so you can see it tomorrow
The channels you own
Collaboration tools such as Teams or Slack, the reception inbox, the ticket queue. And how much of the real work actually flows through them.
The channels the work runs on
Text messaging channels such as WhatsApp. Where shifts get covered, jobs get handed over and the day gets organized.
The people
Who messages whom to get things done. The unofficial fixer everyone messages is often the busiest interface in the building.
The outside edges
How your people deal with subcontractors, suppliers and partners. Where those decisions get made, and whether they ever reach your systems.
The chains
A supplier messages a subcontractor, who briefs their own staff, and the result comes back days later. We map every interface.
WHAT WE MAP
We map how work moves today
so you can see it tomorrow
The channels you own
Collaboration tools such as Teams or Slack, the reception inbox, the ticket queue. And how much of the real work actually flows through them.
The channels the work runs on
Text messaging channels such as WhatsApp. Where shifts get covered, jobs get handed over and the day gets organized.
The people
Who messages whom to get things done. The unofficial fixer everyone messages is often the busiest interface in the building.
The outside edges
How your people deal with subcontractors, suppliers and partners. Where those decisions get made, and whether they ever reach your systems.
The chains
A supplier messages a subcontractor, who briefs their own staff, and the result comes back days later. We map every interface.
WHAT YOU GET
A map, the numbers
and a shortlist you can start
In whatever format works for you. Some people want a report, some just want the data.
The map
Where the work actually happens, with hotspots marked wherever conversational load creates cost or risk.
Why each one exists
What value people draw from it. Fixes that ignore this get ignored in return.
What it is worth
A costed range for every hotspot, with the basis shown, so your finance team can check it.
The shortlist
Ranked, each with a recommended fix and a timeline. Built to be started.
WHAT YOU GET
A map, the numbers
and a shortlist you can start
In whatever format works for you. Some people want a report, some just want the data.
The map
Where the work actually happens, with hotspots marked wherever conversational load creates cost or risk.
Why each one exists
What value people draw from it. Fixes that ignore this get ignored in return.
What it is worth
A costed range for every hotspot, with the basis shown, so your finance team can check it.
The shortlist
Ranked, each with a recommended fix and a timeline. Built to be started.
We never ask anyone
to justify a conversation
Push on people's messages and they scatter, then resurface somewhere you cannot see. So we do not audit behavior. We ask a different question: what value does this conversation carry? Informal channels exist because they work, and understanding why is the only way to know what can safely move.
(We do not need to read your people's private messages, and we do not ask to.)
We never ask anyone
to justify a conversation
Push on people's messages and they scatter, then resurface somewhere you cannot see. So we do not audit behavior. We ask a different question: what value does this conversation carry? Informal channels exist because they work, and understanding why is the only way to know what can safely move.
(We do not need to read your people's private messages, and we do not ask to.)
We never ask anyone
to justify a conversation
Push on people's messages and they scatter, then resurface somewhere you cannot see. So we do not audit behavior. We ask a different question: what value does this conversation carry? Informal channels exist because they work, and understanding why is the only way to know what can safely move.
(We do not need to read your people's private messages, and we do not ask to.)
We never ask anyone
to justify a conversation
Push on people's messages and they scatter, then resurface somewhere you cannot see. So we do not audit behavior. We ask a different question: what value does this conversation carry? Informal channels exist because they work, and understanding why is the only way to know what can safely move.
(We do not need to read your people's private messages, and we do not ask to.)
Find out what you are sitting on
The report stands on its own. Intelligence about your own operation that nobody else can give you. Use it with us, use it with your own team, or put it in a drawer and at least know what the drawer is costing you.
Book a 30 min intro
Choose a time that suits you. We'll confirm by email within one business day.
Find out what you are sitting on
The report stands on its own. Intelligence about your own operation that nobody else can give you. Use it with us, use it with your own team, or put it in a drawer and at least know what the drawer is costing you.
Book a 30 min intro
Choose a time that suits you. We'll confirm by email within one business day.
Find out what you are sitting on
The report stands on its own. Intelligence about your own operation that nobody else can give you. Use it with us, use it with your own team, or put it in a drawer and at least know what the drawer is costing you.
Book a 30 min intro
Choose a time that suits you. We'll confirm by email within one business day.
Find out what you are sitting on
The report stands on its own. Intelligence about your own operation that nobody else can give you. Use it with us, use it with your own team, or put it in a drawer and at least know what the drawer is costing you.
Book a 30 min intro
Choose a time that suits you. We'll confirm by email within one business day.