The agency that runs on conversation, not coordination

Estate agencies live and die on coordination. Between vendors and buyers, landlords and tenants, solicitors and surveyors, branch staff and contractors. Most of that coordination today is a person retyping conversations into software. AllSet is the conversational layer that does the work directly.

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The agency that runs on conversation, not coordination

Estate agencies live and die on coordination. Between vendors and buyers, landlords and tenants, solicitors and surveyors, branch staff and contractors. Most of that coordination today is a person retyping conversations into software. AllSet is the conversational layer that does the work directly.

Lorem ipsum

Lorme ipsum

The agency that runs on conversation, not coordination

Estate agencies live and die on coordination. Between vendors and buyers, landlords and tenants, solicitors and surveyors, branch staff and contractors. Most of that coordination today is a person retyping conversations into software. AllSet is the conversational layer that does the work directly.

Lorem ipsum

Lorme ipsum

The agency that runs on conversation, not coordination

Estate agencies live and die on coordination. Between vendors and buyers, landlords and tenants, solicitors and surveyors, branch staff and contractors. Most of that coordination today is a person retyping conversations into software. AllSet is the conversational layer that does the work directly.

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Conversations AllSet handles end to end

Six scenarios

One engine

Scroll through real conversational shapes from inside a property business. Each one, today, is handled by a person reading a message and translating it into a CRM ticket, a calendar entry, a contractor call, an email to the landlord. AllSet does the translation directly, end to end.

Conversations AllSet handles end to end

Six scenarios

One engine

Scroll through real conversational shapes from inside a property business. Each one, today, is handled by a person reading a message and translating it into a CRM ticket, a calendar entry, a contractor call, an email to the landlord. AllSet does the translation directly, end to end.

Conversations AllSet handles end to end

Six scenarios

One engine

Scroll through real conversational shapes from inside a property business. Each one, today, is handled by a person reading a message and translating it into a CRM ticket, a calendar entry, a contractor call, an email to the landlord. AllSet does the translation directly, end to end.

Conversations AllSet handles end to end

Six scenarios

One engine

Scroll through real conversational shapes from inside a property business. Each one, today, is handled by a person reading a message and translating it into a CRM ticket, a calendar entry, a contractor call, an email to the landlord. AllSet does the translation directly, end to end.

Boiler emergency at 11:43pm

A tenant messages out of hours with a property emergency. No staff are on. AllSet triages, dispatches the on-call contractor, notifies the landlord.

11:43 PM
URGENT — water coming through the kitchen ceiling!!!
Oh no — let's get this sorted. Can you turn off the water at the stopcock if it's safe to reach?
Yes done. Water everywhere!
Thank you. Dispatching an emergency plumber now. Dave from QuickFix, your agency's on-call contractor. ETA 35 minutes. I've notified your landlord.
9:14 AM
Morning Sarah. Dave fixed the leak last night (washing-machine inlet hose burst). Landlord has been billed. How's the kitchen?
What AllSet did
  • Detected urgency and prioritised dispatch

  • Booked emergency contractor from your approved list

  • Notified the landlord with incident summary

  • Logged the incident and follow-up in the property-management system

Chasing the chain, week 7 of 12

The vendor is anxious about whether their sale is on track. Today, they email the agent and wait. AllSet has been actively chasing the chain on their behalf.

Has the buyer's solicitor responded to the enquiries we sent last Tuesday?
Yes, they responded yesterday. There's a query about the boundary on the south side. Your solicitor (Janet at Smithson Legal) is preparing the response.
Can you chase her?
Done. Janet says she'll send the response by Friday. The buyer's mortgage offer is also in: £540k from Halifax. If everything stays smooth, exchange is two weeks away.
Any other blockers?
Just the survey. Booked next Wednesday. I'll update you the moment it's in.
What AllSet did
  • Pulled latest case updates from solicitor and lender systems

  • Emailed the solicitor to chase the response

  • Summarised the chain status and outstanding items

  • Stops sales falling through during the silent middle weeks

The buyer who's narrowed it down to two

Most agencies' buyers go silent at this point and the deal is replaced by friends, online forums, and gut. AllSet stays in the conversation.

I'm torn between the Walthamstow flat and the Leyton one. Similar price.
Both are 2-beds at ~£475k. Walthamstow: 7-min walk to Wood Street station, no garden, EPC C. Leyton: 12-min walk to Leyton tube, small garden, EPC D. Walthamstow has been reduced once (was £490k). What matters most — commute or garden?
Commute mostly, but I work from home 3 days a week.
Then Leyton's extra walk costs ~10 minutes twice a week. If the garden is worth more than that to you, Leyton makes sense. Want me to check whether either has had any survey reports or lease issues?
Yes please, especially Leyton
On it. Back to you within the hour.
What AllSet did
  • Compared properties on commute, EPC, price history

  • Surfaced trade-offs without overstepping into regulated advice

  • Triggered a search for survey / lease records

  • Kept the buyer engaged through the silent decision phase

Three days late, mediated

AllSet has already messaged the tenant gently and built context. Now it brings the landlord in with a recommendation, not a panic.

9:35 AM
Hi Tom, Mark's rent for 47 Garnault Place was due 3 days ago and hasn't arrived. I sent him a gentle reminder yesterday. He replied that there's been a delay with his employer's payroll. Should have it by Thursday. Want me to pause and check in Friday morning, or escalate sooner?
Yeah hold off until Friday. Thanks
Done. For context: this is the first late payment in 14 months of tenancy. No previous concerns.
2:47 PM
Mark just paid in full. Rent for next month is due in 11 days. All set.
What AllSet did
  • Detected the late payment proactively (no human had to notice)

  • Ran soft mediation with the tenant first

  • Brought the landlord in with full tenancy history context

  • Reduces cases that escalate to formal eviction

The lead the application gauntlet would have lost

Self-employed prospects, recent migrants and freelancers drop off daily because the standard application pipeline doesn't engage with edge cases.

Hi, I'm interested in the Stoke Newington flat at £2,200. I'm self-employed though — would that be a problem?
Not at all. We'll need 2 years of accounts (or SA302s if you don't have full accounts), 3 months of bank statements, and proof of address. Self-employed history is fine if it's stable.
I've only been self-employed for 18 months — the year before I was at a salaried job.
That works. We'll combine the periods. Your salaried payslips for the earlier 6+ months plus your accounts for the last 18 months gives the team a full 2-year picture.
Great. How do I start?
Sending a secure application link now. About 15 minutes, save partway. Reference team turnaround is usually 2 working days.
What AllSet did
  • Engaged with the edge-case income situation

  • Walked the prospect through application requirements

  • Issued a secure application link and tracked it back into the CRM

  • Captured a lead the standard pipeline would have dropped

The dormant lead you forgot you had

Every agency sits on thousands of prospects who searched once and went quiet. AllSet works that database, automatically.

Hi Sam, you were looking for 2-beds in Hackney under £475k back in October. A new one just listed at £465k that matches: 2-bed garden flat on Mehetabel Road, recently refurbished. Interested?
Maybe! I thought I'd lost the search. We're back in the market actually.
Good timing. The property has been live for 2 days, no offers yet. Want me to book a viewing this week?
Yes please, Saturday morning if possible.
Booked, 10:30 Saturday with the listing agent. Sending directions and the brochure now.
What AllSet did
  • Matched a new listing to a dormant search criteria

  • Re-opened the conversation at the right time

  • Booked a viewing with the listing agent's calendar

  • Reactivated leads at near-zero marginal cost

What changes when AllSet runs in your chain

Operational outcomes

not chatbot metrics

  • Out-of-hours capacity without on-call staff. Routine triage and dispatch happens around the clock; true emergencies still escalate to humans.

  • Fewer fall-throughs in the silent middle weeks of a sale. The chain is being chased even when the agent isn't watching.

  • More retained buyers. Substantive engagement during the silent decision phase — they don't drop out.

  • Better landlord retention via earlier mediation. Soft escalation handled before things reach a lawyer's desk.

  • More leads converted from the standard application pipeline. Edge-case income, non-standard situations — engaged rather than dropped.

  • Dormant CRM stops being a graveyard. Listings get matched against old searches; old prospects come back into the funnel.

What changes when AllSet runs in your chain

Operational outcomes

not chatbot metrics

  • Out-of-hours capacity without on-call staff. Routine triage and dispatch happens around the clock; true emergencies still escalate to humans.

  • Fewer fall-throughs in the silent middle weeks of a sale. The chain is being chased even when the agent isn't watching.

  • More retained buyers. Substantive engagement during the silent decision phase — they don't drop out.

  • Better landlord retention via earlier mediation. Soft escalation handled before things reach a lawyer's desk.

  • More leads converted from the standard application pipeline. Edge-case income, non-standard situations — engaged rather than dropped.

  • Dormant CRM stops being a graveyard. Listings get matched against old searches; old prospects come back into the funnel.

Integrations

Integrations

Systems we typically integrate with

During the discovery week we map your specific stack and classify each system's integration tier — direct API, bridged, or front-of-house relay. The phased proposal is built around what you actually run.

During the discovery week we map your specific stack and classify each system's integration tier — direct API, bridged, or front-of-house relay. The phased proposal is built around what you actually run.

What do you need to eliminate

We'll show you whether it fits the AllSet pattern, what a discovery week would cover for your business and what a phased deployment would look like

Discovery week is a fixed fee, credited in full against the pilot if we proceed. No long-term commitment up front.

What do you need to eliminate

We'll show you whether it fits the AllSet pattern, what a discovery week would cover for your business and what a phased deployment would look like

What do you need to eliminate

We'll show you whether it fits the AllSet pattern, what a discovery week would cover for your business and what a phased deployment would look like

Discovery week is a fixed fee, credited in full against the pilot if we proceed. No long-term commitment up front.

What do you need to eliminate

We'll show you whether it fits the AllSet pattern, what a discovery week would cover for your business and what a phased deployment would look like

Industry

The same engine

in your domain

Each industry has its own conversational shapes, its own systems, and its own regulatory texture. We ship a domain pack per industry, plug into the systems you already run, and prove the work in a single-location pilot before scaling.

Industry

The same engine

in your domain

Each industry has its own conversational shapes, its own systems, and its own regulatory texture. We ship a domain pack per industry, plug into the systems you already run, and prove the work in a single-location pilot before scaling.

Industry

The same engine

in your domain

Each industry has its own conversational shapes, its own systems, and its own regulatory texture. We ship a domain pack per industry, plug into the systems you already run, and prove the work in a single-location pilot before scaling.

Industry

The same engine

in your domain

Each industry has its own conversational shapes, its own systems, and its own regulatory texture. We ship a domain pack per industry, plug into the systems you already run, and prove the work in a single-location pilot before scaling.

Property and lettings

Vendors, buyers, landlords, prospects, solicitors. Every chained sale and tenancy is a long-running conversation across myriad stakeholders.

Gyms and fitness clubs

Member retention, class bookings, waitlists, dormant reactivation, instructor cover, equipment maintenance. The conversation layer for members and staff.

Dental and health clinics

Recall bookings, same-day appointments, insurance, pricing enquiries, no-show recovery. High volume, time-sensitive coordination across patients and clinicians.

Personal training

Solo trainers without receptionists. Bookings, package purchases, reschedules, payments, class sign-ups. The chat does the work directly.

Veterinary practices

Symptom triage, vaccination, prescription refills, follow-ups. Clients who are anxious about their pets need a confident first response.

Your industry not listed?

If your business runs on conversations and your operations run on software, the pattern fits. Tell us about what you do and we'll show you what AllSet would look like for you.

Hopitality and wellness

Reservations, modifications, dietary requirements, late check-ins, concierge requests. Guest expectations across dozens of channels, 24/7.

Property and lettings

Vendors, buyers, landlords, prospects, solicitors. Every chained sale and tenancy is a long-running conversation across myriad stakeholders.

Dental and health clinics

Recall bookings, same-day appointments, insurance, pricing enquiries, no-show recovery. High volume, time-sensitive coordination across patients and clinicians.

Veterinary practices

Symptom triage, vaccination, prescription refills, follow-ups. Clients who are anxious about their pets need a confident first response.

Hopitality and wellness

Reservations, modifications, dietary requirements, late check-ins, concierge requests. Guest expectations across dozens of channels, 24/7.

Gyms and fitness clubs

Member retention, class bookings, waitlists, dormant reactivation, instructor cover, equipment maintenance. The conversation layer for members and staff.

Personal training

Solo trainers without receptionists. Bookings, package purchases, reschedules, payments, class sign-ups. The chat does the work directly.

Your industry not listed?

If your business runs on conversations and your operations run on software, the pattern fits. Tell us about what you do and we'll show you what AllSet would look like for you.