Boiler emergency at 11:43pm
A tenant messages out of hours with a property emergency. No staff are on. AllSet triages, dispatches the on-call contractor, notifies the landlord.
What AllSet did
Detected urgency and prioritised dispatch
Booked emergency contractor from your approved list
Notified the landlord with incident summary
Logged the incident and follow-up in the property-management system
Chasing the chain, week 7 of 12
The vendor is anxious about whether their sale is on track. Today, they email the agent and wait. AllSet has been actively chasing the chain on their behalf.
What AllSet did
Pulled latest case updates from solicitor and lender systems
Emailed the solicitor to chase the response
Summarised the chain status and outstanding items
Stops sales falling through during the silent middle weeks
The buyer who's narrowed it down to two
Most agencies' buyers go silent at this point and the deal is replaced by friends, online forums, and gut. AllSet stays in the conversation.
What AllSet did
Compared properties on commute, EPC, price history
Surfaced trade-offs without overstepping into regulated advice
Triggered a search for survey / lease records
Kept the buyer engaged through the silent decision phase
Three days late, mediated
AllSet has already messaged the tenant gently and built context. Now it brings the landlord in with a recommendation, not a panic.
What AllSet did
Detected the late payment proactively (no human had to notice)
Ran soft mediation with the tenant first
Brought the landlord in with full tenancy history context
Reduces cases that escalate to formal eviction
The lead the application gauntlet would have lost
Self-employed prospects, recent migrants and freelancers drop off daily because the standard application pipeline doesn't engage with edge cases.
What AllSet did
Engaged with the edge-case income situation
Walked the prospect through application requirements
Issued a secure application link and tracked it back into the CRM
Captured a lead the standard pipeline would have dropped
The dormant lead you forgot you had
Every agency sits on thousands of prospects who searched once and went quiet. AllSet works that database, automatically.
What AllSet did
Matched a new listing to a dormant search criteria
Re-opened the conversation at the right time
Booked a viewing with the listing agent's calendar
Reactivated leads at near-zero marginal cost




